FAQs

FREQUENTLY ASKED QUESTIONS

Do product prices vary from country to country?


The product price remains same irrespective of the country you shop from.
Only the shipping prices change depending upon your delivery location.




What are the shipping charges to my location?


INDIA: Free Shipping when online payment mode is chosen. For Cash on Delivery, shipping charge is Flat Rs 99.
International: Shipping charges are Rs 1299 per item.




What are the currency available for shopping on the website?


You can shop on the website in INR (Indian Rupee).




How much time will it take for my product to get delivered?


All shipments In India will be delivered witin 6-7 business days & Internation within 2 weeks once the order is received by us.
In case of order placed for customization the team will get in touch with you for
your requirement, it generally takes 7-15 business days to get delivered.




After placing the order, I didn’t receive any confirmation on email/phone:


Please check your spam/promotions folder. If the issue persists, send us an email at query@houseofceramics.in




What payment options are available for me?


INDIA: Net Banking, Credit & Debit Cards, GPay, Paytm, UPI INTERNATIONAL: Credit Cards, Debit Cards, Net Banking , PayPal




Are there any taxes and customs duties that I have to pay?


No, all the customs duties and taxes are borne by House of Ceramics.




What if I want to buy in wholesale or for reselling?


We have a separate team that will help you with such orders.
Email at query@houseofceramics.in to get in touch with our sales team.
We have a separate team that will help you with such orders.




What is an SKU code?


Each product on the website has a unique code attached to it.
You can view the SKU code of the product by visiting the product page (sample product page here)




I'm not able to complete payment via Paypal. What can I do?


You need to add INR as a currency in your Paypal account for initiating payments.




I still have a question, what can I do?


Feel free to reach us on :
1. E-mail: query@exclusivelane.com
2. Instagram Messenger: https://www.instagram.com/houseofceramics.in/
3. WhatsApp: +91-75035 53164, 99997 12932