SHIPPING & RETURNS
QUICK & EASY
Shopping may look a little different, but we’re open online 24/7 and items ordered on our website will will be delivered within 5-7 business days.
Now enjoy free Shipping with House of Ceramics across India with no minimum order.
International: Ask our expert.
BEST RATES ASSURED
Customer satisfaction is key to us!
We make your online shopping a more pleasant and cost-effective experience by providing the top quality products at the best price.
INDIA: Free Shipping with House of Ceramics across India
with no minimum order.
INTERNATIONAL: Shipping charges are Rs. 1299 per item.
Risk of loss for all products ordered by you shall pass on to you upon HOC's shipment to the shipping carrier
Order Cancellation / Return of Products
An Order Cancellation can be requested only if the products are not
shipped from the warehouse (after placing the order). Please send us an
email on firstname.lastname@example.org or call us on our helpline number.
We will issue store refund for orders that are successfully cancelled.
Requesting a Return:
You can place a return request if:
The Product you received is damaged.
The Product you received is not what you have ordered for.
The product you received is different from the image
How do I Return a product?:
Email us at email@example.com with photographs of the product within 48 hours of receiving it.
After an investigation by our customer care team, a re-dispatch/refund of the faulty products depending on the damage will be initiated.
About Refunds & Timelines:
For prepaid orders: Refund amount will be transferred to the original payment method
If you choose PayTM, then send us the PayTM number along with your request.
Refund within 7 business days.