Shipping & Returns

SHIPPING POLICY

INDIA: Free Shipping with House of Ceramics across India

with no minimum order.
INTERNATIONAL: Shipping charges are Rs. 1299 per item. 

Risk of loss for all products ordered by you shall pass on to you upon HOC's shipment to the shipping carrier

RETURN POLICY

Order Cancellation / Return of Products

Order Cancellations:

An Order Cancellation can be requested only if the products are not 
shipped from the warehouse (after placing the order). Please send us an 
email on query@houseofceramics.in or call us on our helpline number. 
We will issue store refund for orders that are successfully cancelled.


Requesting a Return:

You can place a return request if:

The Product you received is damaged.
The Product you received is not what you have ordered for.
The product you received is different from the image

 

How do I Return a product?:

Email us at query@houseofceramics.com with photographs of the product within 48 hours of receiving it.
After an investigation by our customer care team, a re-dispatch/refund of the faulty products depending on the damage will be initiated.

 

About Refunds & Timelines:

For prepaid orders: Refund amount will be transferred to the original payment method
If you choose PayTM, then send us the PayTM number along with your request.
Refund within 7 business days.