Refund policy

Refund & Exchange Policy

 

Requesting a Refund or Exchange:

To initiate a refund or exchange, please provide a video showing the unpacking process of your product immediately after receiving it. Share that video at query@houseofceramics.in. and our customer support team will review the video and aim to process your request within 48 hours. 

Order Cancellation / Return of Products:

Order Cancellations:

House of Ceramics allows free order cancellation within 24 hours of placing your order. After the 24-hour window, a cancellation fee of 25% of the total order value will be applicable. Please send us an email at query@houseofceramics.in or call us on our helpline number. 
We will issue store refund for orders that are successfully cancelled.

We only accept returns in case the product is received damaged or chipped.

 

For Damaged Items:

Unboxing Video Mandatory- To qualify for a replacement, customers must provide a clear unboxing video recorded while opening the package.
Submission Window - The video must be shared within 24 hours of delivery. Requests made after this period will not be accepted.
Replacement Procedure - After reviewing the video and confirming the damage, we will ship a replacement item (subject to availability) at no extra charge.

  • If the product is unavailable or out of stock, a refund will be initiated for the Damaged items.

 

 

 

Non-Refundable Items:

Sale Days: Products purchased during a sale are not eligible for returns or replacements. Only cases of damaged or missing items will be supported.
Stock Clearance: Stock clearance items are non-returnable and non-replaceable. No refund or replacement is applicable, except in the case of damaged or missing items.

 

Return Conditions:

Returns for fragile items are accepted only if the product is received damaged or chipped. All other products are not eligible for return or exchange.

Please inform us within 12 hours of delivery and provide the required proof to initiate a return or refund.

  • Refunds will be credited within 7-10 business days after approval

  • Return to Origin (RTO): If an order is returned due to customer unavailability or refusal, a refund may be issued after deducting shipping and packaging charges. If the customer wishes to have the parcel re-attempted for delivery, additional shipping fees will apply.

    Please Note: Refunds will not be provided if the address given is incorrect or incomplete, if there are three failed delivery attempts, or if the package is refused. We can reship the order if the customer agrees to pay the shipping & RTO charges.

     

Customer Support:

Should you require any assistance, our customer support team is here to help. You can reach us via email, phone, or direct message.

By making a purchase with us, you acknowledge and accept these terms. We appreciate your understanding!

You can always contact us for any return question at query@houseofceramics.in.

Contact us: +91-99997 12932.

Refunds:

For prepaid orders: Refund amount will be transferred within 7-10 business days to the original payment (Bank Account) after approval. 
If more than 10 business days have passed since we’ve approved your return, please contact us at query@houseofceramics.in.